Policies

Policies

Introduction Creature Speak

This notice applies across all websites that we own and operate and all services we provide, including our online and mobile accounting and financial services products, and any other apps or services we may offer (for example, events or training). For this notice, we’ll just call them our ‘services’. If you are an Creature Speak user, this notice applies to you too!

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our Terms of Use for more information on how we treat your other data.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email. You can read the whole notice below.

WHO ARE ‘WE’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Creature Speak and all its wholly owned subsidiaries. Our headquarters are in Australia, but we operate and have offices all over the world. Address details for all Creature Speak offices are available on request.
We provide Digital Marketing services and online easy-to-use global CMS platform for small businesses and their advisors. If you want to find out more about what we do, see the home page.

OUR PRINCIPLES OF DATA PROTECTION

Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency:
We take a human approach to how we process personal data by being open, honest and transparent.

Enablement:
We enable connections and efficient use of personal data to empower productivity and growth.

Security:
We champion industry leading approaches to securing the personal data entrusted to us.

Stewardship:
We accept the responsibility that comes with processing personal data.

HOW WE COLLECT YOUR DATA:
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly:
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically:
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, look at our cookie notice.

Information we get from third parties:
Most of the information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

  • to perform a contract with you, or
  • where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
  • in accordance with a legal obligation, or
  • where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us but believe that an Creature Speak subscriber has entered your personal data into our websites or services, you’ll need to contact that Creature Speak subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).

HOW WE USE YOUR DATA

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you.
This may include:

  • Providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
  • Operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
  • Marketing communications (about Creature Speak or another product or service we think you might be interested in) in accordance with your marketing preferences
  • Asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you:
This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones:
For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect:
So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you:
In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

To analyse, aggregate and report:
We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

HOW WE CAN SHARE YOUR DATA

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • other companies in the Creature Speak group of companies
  • third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you
  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • other people where we have your consent.

 

INTERNATIONAL DATA TRANSFERS

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, UK, China and where our data hosting provider’s servers are in Sydney Australia. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.

Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, check out Creature Speak security pages.
If you want more detailed information, we’ve produced a Service Organisation Control (SOC 2) report, which is available on request. The SOC 2 report was produced after an independent auditor’s examination of our service controls

Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to marketing@CreatureSpeak.com.au
You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to marketing@CreatureSpeak.com.au If you’re not happy with how we are processing your personal data, please let us know by sending an email to marketing@CreatureSpeak.com.au We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

HOW TO CONTACT US

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Our email is marketing@CreatureSpeak.com.au

COOKIES POLICY

COOKIE NOTICE: SEE HOW THE COOKIE CRUMBLES

Whoever thought the humble cookie would need a whole notice to itself! We’ve all got our favourites, but they’re not the type featured here. This notice talks about the cookies and similar tracking technologies that we use across the websites we operate and all the services we provide to you.
Last updated: 20th August 2019.

WHAT COOKIES/TRACKING TECHNOLOGIES DO WE USE?

A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

WHY DO WE USE COOKIES/TRACKING TECHNOLOGIES?

Even though they’re not as exciting as the round, sugary and delicious variety, these types of cookies and tracking technologies are still important. They help us to do awesome things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.

There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.

Creature Speak COOKIES

Below is a list of cookies that we use on our websites and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.

  • Creature Speak Location
    This stores your current or preferred version of multimediamarketingsolutions.com.au
  • Creature Speak Promo Code
    This stores an optional promotional code in-line with campaign offers that can later be applied if you become a paying customer
  • Creature Speak aam
    This stores a list of segment id we believe describes you as a customer so that we can personalise your experience
  • Creature Speak Stid (Analytics)
    This is used to enable us to confirm conversion rates on sign-up to help us continually improve the service that we provide to our customers
  • Creature Speak _gclid, Creature Speak _dclid (Analytics)
    These are used to enable us to confirm conversion rates on sign-up to help us continually improve the service that we provide to our customers
  • Creature Speak Conversions (Analytics)
    These are used to enable us to confirm conversion rates on sign-up from our affiliate marketing activities.

 

Third party cookies

  • Google Analytics (Analytics)
    Google Analytics uses cookies to help us analyse how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analyticsand com/policies/privacy/partners/
  • Akamai (Functionality)
    We use Akamai as a global content delivery network to enhance your experience (e.g., by speeding up load times)
  • Salesforce Live Agent (Functionality)
    We use Salesforce Live Agent to enable us to live chat with you with on xero.com
  • Marketo (Analytics and functionality)
    We use Marketo as a marketing automation platform so we can personalise your experience with us
  • Adobe Target (Customisation)
    We use Adobe Target as an A/B platform so we can test the effectiveness of different experiences
  • Facebook (Analytics)
    We use Facebook as a medium to talk to customers and to measure effectiveness of campaigns
  • LinkedIn(Analytics)
    We use LinkedIn as a medium to talk to customers and to measure effectiveness of campaigns
  • Twitter (Analytics)
    We use Twitter as a medium to talk to customers and to measure effectiveness of campaigns
  • DoubleClick (Analytics)
    We use DoubleClick to help manage our digital marketing activities
  • Hotjar (Analytics)
    We use hotjar to measure and understand the user experience
  • Outbrain (Analytics)
    We use Outbrain as a medium to help reach new users and measure effectiveness of such campaigns
  • Floodlight (Analytics)
    We use Floodlight to help measure effectiveness of campaigns
  • Mailchimp (Analytics and functionality)
    We use Mailchimp as a marketing automation platform so we can personalise your experience with us

 

HOW CAN YOU CONTROL COOKIES?

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:

TERMS POLICY

DISCLAIMER:

This website has been prepared for promotional purposes only and is intended to provide general information about Creature Speak , any information contained on this website does not constitute professional, commercial or technical advice and should be evaluated and assessed for its accuracy, currency, completeness and relevance to the user’s / viewer’s own individual purposes. Creature Speak makes no warranties about the accuracy or completeness of any information contained on this website and users of the information contained on this website should seek professional advice in relation to their own particular circumstances.

TERMS:

Creature Speak including its related body corporate (collectively ”Creature Speak” ) accepts that as a result of its business activities it has an obligation under the Privacy Act to protect the personal information it has collected on individuals.

COLLECTION:

Creature Speak will collect personal information by lawful and fair means and only when it is necessary for one or more of our business functions or activities. Whenever we collect personal information about an individual we will advise the individual as soon as practicable:

  • The reason for the collection
  • That they are able to gain access to the information
  • To whom we may disclose the information
  • Any law that requires us to collect the information
  • The main consequences of not disclosing the personal information

USE AND DISCLOSURE:

We will only use and disclose personal information:

  • For the purpose which we had advised we were collecting it or for a purpose that the individual would reasonably expect us to
  • Where the individual has consented
  • As required by law

DATA QUALITY:

Creature Speak will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

DATA SECURITY:

Creature Speak Will Take All Reasonable Steps To:

  • Protect the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure
  • Destroy personal information once it is no longer needed.

ACCESS:

Creature Speak will enable an individual to gain access to their personal information upon request except in accordance with the exemptions contained in the act. Creature Speak also reserve the right to charge an individual for providing access to the information.

IDENTIFIERS:

Creature Speak will not use an identifier assigned by a government agency or a government contracted service provider as it own identifier.

ANONYMITY:

Whenever it is lawful and practicable to do so, individuals have the option of not identifying themselves when entering into transactions with Creature Speak.

TRANSBORDER DATA FLOWS:

Creature Speak does not transfer personal information about an individual internationally. However, if we were to do so it would be in accordance with the relevant national privacy principle.

SENSITIVE INFORMATION:

Creature Speak may collect sensitive information while recruiting new staff. This sensitive information will only be collected with the consent of the individual or if required by law. If an individual were to voluntarily complete an employment application form, Creature Speak would consider this to be granting consent to collect and store the sensitive information.

COPYRIGHT:

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.
The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.
The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.
We may change these terms of use from time to time. Check before re-using any content from this website.